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Cost of Rework
Rework — the second crew, the warranty callback, the do-over deliverable — is often the largest unmeasured cost in a service business. Quantify it here.
Why we calculate two costs
Direct labour cost is what rework costs you in wages — you're paying someone to do work that should have been right the first time.
Opportunity cost is the revenue you could have earned if those same hours had been spent on billable, productive work. It's invisible on the P&L but very real.
Documented processes, standardized checklists, and quality-control protocols typically reduce rework by 50–80% within the first six months of implementation.
Rework is fixable.
Most service businesses can cut it in half within two quarters. Let's scope what that would look like for you.